Training and Communications Specialist

Showcase is the Home of the Hottest Trends where our 850 team members’ knowledge, training, and enthusiasm bring our products to life.  We need your help to taking this training to the next level!

Reporting to the Head of Sales and Marketing, this role will be filled by an outgoing, dynamic instructional designer and communication specialist that can keep pace with emerging product trends and develop training to support our sales goals. As the lead point for communication with stores you need to be an influencer who can optimize communications strategies to keep pace in a fast retail environment.

Responsibilities

• Part of a 10-person Sales and Marketing team, based in our Head Office (410/407 in Brampton)
• Develop training using appropriate methodologies for e-learning, multi-media, and gamification
• Develop product/trend training on demand and in conjunction with Sales and Buying teams
• Star in recorded videos and live video-conference training
• Liaise with Social Media team to leverage existing and new content for training and marketing
• Provide reporting on operational performance and training completion
• Manage the communication software for stores and office
• Develop communication strategies to support company initiatives
• Moderate an internal product knowledge forum to address best practices, issues, and suggestions
• Assist with updating and communicating policies and procedures (sales, inventory, loss prevention, customer service, merchandising, health and safety etc.).
• Analyze current training and communication methods and provide recommendations for improvement

Requirements

• 3+ years of experience in building and delivering training content (retail preferred)
• Working knowledge of Microsoft Office (Excel, PowerPoint, Word etc.)  and video/photo editing software
• Degree in Education, Instructional Design or related field or equivalent experience.
• Strong written and spoken English
• Preferred:
• Operational and sales experience in retail.
• Experience with Content Management Systems (CMS) and Learning Management Systems (LMS) is an asset.

Showcase is a national retailer with 100+ stores across Canada. As the Home of the Hottest Trends -- from Hatchimals to Hoverboards -- Showcase specializes in emerging trends in health, beauty, home, and toys, and according to the National Post, we're the world's largest retailer of our kind. With 100+ permanent stores in Canada's best shopping centres plus a growing ecommerce business at ShopAtShowcase.com, Showcase offers the most fun, interactive, new, and unique products ever - all in a retail environment where you can "try it before you buy it." We call it retail-tainment!

A Canadian success story, Showcase has expanded over the past 22 years and is now coast-to-coast in every major market across Canada. Our culture is "fun and interactive"?, and we recently moved into our brand new Head Office and National Distribution Centre in Brampton ON to house our growing team of professionals.

See our full corporate overview here.