IT Helpdesk Specialist

Canada
Toronto, Ontario

Full-time, 40 hours/week

In-Office and Remote

Salary: starting at $40K+ per year

Showcase is seeking an IT Helpdesk Specialist to provide level 1 technical support, maintain hardware, software, assist with IT projects, and other common IT-related responsibilities. This position is based in our Brampton head-office as well as working remotely from home in rotating shifts.

Responsibilities:

Handle requests for technical support via phone, tickets, chat and email requests.
Diagnose, research and resolve hardware, software and network issues.
Prioritize issues based on urgency and escalate or redirect as needed.
Maintain log of helpdesk interactions.
Monitor systems and networks using real-time monitoring tools.
Monitor and maintain IT-related hardware and supplies.
Setup, configure and repair IT hardware such as PCs, printers, scanners, input devices, etc.

Requirements:

Minimum 6 months to 1 year of experience in a level 1 technical support role.
College diploma, University degree or relevant certifications in IT fields.
Ability to communicate clearly and effectively in English, both verbally and written.
Experience supporting desktop users in Windows 10.
Strong work ethic, reliability, and good attendance.
Ability to work as part of a team and independently.
Strong problem-solving skills. Ability to approach problems pragmatically.
Ability to multitask and prioritize workloads based on urgency.
Knowledge of common IT-related hardware at a minimum, such as PC port types, connection types, modems, routers, switches, etc.
You will be required to have a suitable location in your home with internet access to be able to work from home as required.
Reliable source of transportation.

Ideal Skills:

Experience supporting point of sale systems and software in a retail environment.
Experience supporting Google Workspace, Gmail, and Microsoft Outlook.
Experience using Microsoft Excel and Google Sheets, Google Docs.
Experience with VoIP phones.
Experience in a customer service role.

If you are an experience IT Helpdesk Specialist with a passion for providing top-notch technical support in an evolving and dynamic retail environment, we encourage you to apply!

As one of the world’s largest retailers of its kind, Showcase, the “Home of the Hottest Trends”, has 140+ permanent stores in North America’s best shopping centres. Showcase offers the most fun, interactive, new and unique products ever – all in a retail environment where you can “try it before you buy it”. We call it Retail-tainment! Founded in 1994 in Edmonton, Alberta, Showcase is now coast-to-coast in every major market across Canada and now expanding in the USA.