Showcase is the Home of the Hottest Trends and last year were recognized as one of Canada’s Best Managed Companies. Surviving and thriving through COVID our 850 team members’ knowledge, training, and enthusiasm brings our products to life in store while our Live Shopping and Social Media content has been viewed millions of times!. As we build for the future we need your help to bring our communication and training to the next level!
Reporting to the Operations Manager, this role will be filled by an outgoing communication specialist that can keep pace with emerging product trends and develop training to support our sales goals. As the lead point for communication with stores you need to be an influencer who can optimize communications strategies to keep pace in a fast retail environment.
Develop training using appropriate methodologies for e-learning
Develop onboarding training to quickly get new hires up to speed
Develop product/trend training on demand and in conjunction with Sales and Buying teams
Star in recorded videos and live video-conference training
Develop communication strategies to support company initiatives
Moderate our internal product knowledge forum to address best practices, issues, and suggestions
Assist with updating and communicating policies and procedures (sales, inventory, loss prevention, customer service, merchandising, health and safety etc.)
Analyze current training and communication methods and provide recommendations for improvement
Liaise with Social Media team to leverage existing and new content for training and marketing
Provide reporting on operational performance and training completion
Excellent written and spoken English
Strong attention to detail ensuring all materials are accurate and error free
Comfortable presenting material and communication on camera
Working knowledge of Microsoft Office (Excel, PowerPoint, Word etc.) and video/photo editing software
Communication experience in a fast paced environment
Retail Management Experience 2+ years
Experience in building and delivering training content (retail preferred)
Showcase is an international retailer with 120+ stores across North America. As the Home of the Hottest Trends Showcase specializes in emerging trends in health, beauty, home, and toys, and according to the National Post, we're the world's largest retailer of our kind. With 120+ permanent stores in the best shopping centers plus a growing ecommerce business at ShopAtShowcase.com, Showcase offers the most fun, interactive, new, and unique products ever - all in a retail environment where you can "try it before you buy it." We call it retail-tainment!
A Canadian success story, Showcase has expanded over the past 25 years and is now coast-to-coast in every major market across Canada and 4 U.S. States. Our culture is "fun and interactive", and we recently moved into our brand new Head Office and National Distribution Centre in Brampton ON to house our growing team of professionals.
See our full corporate overview here.